Terms and Conditions
Welcome to MegaWin's Terms and Conditions page. This document explains the rules that govern use of our platform and defines the contractual relationship between our company and those who register, play, deposit or withdraw with us. It sets out obligations, restrictions and procedures that apply to accounts, promotions, payments and dispute resolution. Users located in France should read these terms carefully as they explain how we operate, how we protect personal and financial data, and what is required to access games and services in compliance with applicable laws and our licensing framework.
Account responsibilities
Each player must provide accurate and up-to-date information when registering and during account maintenance. Proof of identity and address may be requested as part of our know-your-customer (KYC) checks, and we may suspend or restrict access until verification is complete. Only one account is permitted per person, household and payment method, and any suspected sharing or fraudulent use may lead to closure and forfeiture of funds.
Registration and verification
Proper completion of the registration process is required before gaming and withdrawals. Documents supplied for verification must be genuine and readable. We reserve the right to refuse registration or to decline transactions where documentation is insufficient or where identity cannot be verified.
Security obligations
Account holders are responsible for maintaining the confidentiality of login credentials. Prompt notification to our support team is required if unauthorized access is suspected. We implement technical safeguards, but users must not share credentials or facilitate access by third parties.
Eligibility requirements
Participation is limited to persons who are of legal gambling age in their jurisdiction, at least 18 years old. Residents of jurisdictions where online gambling is prohibited or blocked by law are not eligible. We may restrict registration from certain countries and will refuse accounts where local law or sanctions prohibit participation.
Acceptable use of the service
Our platform must be used lawfully and in good faith. Prohibited conduct includes collusion, use of bots or automated tools, attempts to circumvent geo-blocking via VPN or proxy, money laundering, chargebacks, or any action intended to manipulate game outcomes or promotions. We will investigate and take action on any breaches, including account closure and reporting to relevant authorities where required.
Bonus and promotion rules
Promotions and bonuses are offered subject to specific terms which form part of these conditions. General principles include eligibility criteria, wagering requirements, maximum bet limits while a bonus is active, and contribution rates for different game types. Only one promotional offer may be active at a time unless otherwise stated, and any abuse or manipulation may result in cancellation of bonus funds and winnings.
Deposits and withdrawals
We support multiple payment methods denominated in EUR and, where offered, selected cryptocurrencies. Deposits are credited in accordance with the chosen method, and we do not accept payments made in another person’s name. Withdrawals are processed after KYC clearance and are subject to minimums, maximums and any applicable verification holds.
Processing and limits
Timing for payments depends on the method selected and may require additional banking or blockchain confirmations. We may impose withdrawal limits per day, month or per account tier and may pay large jackpots by instalments in line with our policies and anti-money-laundering obligations.
Dispute handling
Any dispute should first be raised with our customer support team with relevant evidence and transaction details. We will investigate and provide a response within a reasonable timeframe. If a resolution is not reached, the terms specify the governing law and dispute resolution mechanism, which may include mediation or arbitration under the jurisdiction identified in these terms.
Updates to the terms
These terms may be amended from time to time. Material changes will be communicated via our website or email and will include an effective date. Continued use of the service after updates constitutes acceptance of the revised terms, and we encourage all users to review this page regularly to remain informed of their rights and obligations.